About Us. QKangaroo Limited (“Q-KANGAROO”) is a private company limited by shares incorporated in Ireland with company number 622727 and having a registered office at 13 Kingswood, Blackrock Road, Dundalk, County Louth (“we”/ “us”/ “our”). We provide an app platform for food and beverage retailers (our “Retail Partners”) and their customers which allows for the handling of prepaid pick up, sit in, delivery and at table ordering. The App provides a way to communicate your orders for products and services to our Retail Partners (the “Services”).
About our Privacy Policy. We respect your right to privacy and take our responsibilities in relation to the processing of personal data seriously. We do not collect or process personal data unnecessarily.
This privacy policy (the “Policy”) sets out important information about your rights in relation to the processing of your personal data, and the basis on which any personal data we collect from you, or that you provide to us, will be processed in connection with your use of our Services. This includes using our Services through any of the following: www.qkangaroo.com; www.qkangaroo.co.uk; www.qkangaroo.eu; www.qkangaroo.ie (“Our Sites”); or our mobile application through which you access our website or services (“Our App”).
We do not knowingly attempt to solicit or receive information from children.
Controller. Under this Policy, and unless we have entered into a different agreement with you, Q-Kangaroo is what’s known under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the personal data you provide to us.
We will collect and process the following data about you for the following purposes:
Information you provide to us.
Your Data. We collect your personal data when you interact with us or when you use our Services. This personal data is collected:-
The information you give us may include:
Information we collect about you.
Automatically Collected Information. With regard to each of your visits to Our Sites and your use or Our App we will automatically collect the following information:
No special categories of personal data.
We do not require or collect any personal data that is your sensitive personal data or any special category of personal data under the GDPR, unless you provide this information to us (for example any food allergies, data concerning health, or data relating to your religion). We do not require this information and would ask that you only share this information with the relevant Retail Partner, and not with us. Where you do share this data with us, in those circumstances we will only be collecting such data with your consent.
What are cookies and why we use them. The Site may use cookies from time to time. “Cookies” are small text files which are stored by your browser on your computer and are normally used to gather statistical information and to analyse trends of use or access to a website. Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies may be used to save your personal preferences so you do not have to re-enter them each time you access the Site. For more about our use of cookies and how you can disable them, please see our Cookie Policy.
We will only use your personal data where we are permitted to do so by law. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in table format, a description of the ways we plan to use your personal data and the legal basis we rely only to do so. We have also identified our legitimate interests where appropriate:
| Purpose/Activity | Type of data | Legal basis for processing |
|
To respond to your queries and to provide you with the information you request from us in relation to our products or Services.
|
– Identity Data – Financial Data – Technical Data – Usage Data
|
– Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business) – Performance of a contact with you
|
| To manage payments, fees and charges and to collect and recover money owed to us. |
– Identity Data – Financial Data |
– Performance of a contract with you – Necessary for our legitimate interests (to recover debts due to us)
|
|
To enable our customer support team to help you with any enquiries or complaints in the most effective way possible.
|
– Identity Data – Technical Data – Usage Data
|
– Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business) – Performance of a contact with you.
|
| To manage our relationship with you, including notifying you about changes to the Services, or our Privacy Policy. |
– Identity Data – Technical Data – Usage Data
|
– Performance of a contract – Necessary to comply with a legal obligation – Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services).
|
|
To provide you with information about services we offer that are similar to those that you have enquired about.
|
– Identity Data – Technical Data – Usage Data |
Necessary for our legitimate interests (to develop our products or Services and grow our business) |
|
Where you have given us your consent to do so, to provide you with information about other services we feel may interest you.
|
– Identity Data – Technical Data – Usage Data |
Consent |
|
To ensure that content is presented in the most effective manner for you and for your computer or device.
|
– Identity Data – Technical Data – Usage Data |
Necessary for our legitimate interests (to keep Our Sites and Our App and the Services updated and relevant and to develop and grow our business).
|
|
To administer and protect our business, Our Sites and Our App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
|
– Identity Data – Technical Data – Usage Data |
Necessary for our legitimate interests (for running our business and as part of our efforts to keep Our Sites and Our App and the Services safe and secure) |
| To use data analytics to improve or optimise Our Sites and Our App, marketing, customer relationships and experiences. |
– Technical Data – Usage Data |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep Our Sites and Our App and the Services updated and relevant, to develop and grow our business and inform our marketing strategy).
|
| To measure or understand the effectiveness of advertising we serve to you and others, and, where applicable, to deliver relevant advertising to you. |
– Identity Data – Technical Data – Usage Data |
Necessary for our legitimate interests (to study how customers use our products or Services, to develop them, to grow our business and to inform our marketing strategy).
|
Change of purpose. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at [email protected]. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with this Policy, where this is required or permitted by law.
How long we keep your information. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For more information about our data retention policies please contact us at [email protected].
We do not sell your personal data to third parties for marketing purposes. We may disclose information to third parties if you consent to us doing so as well as in the following circumstances:
You agree that we have the right to share your personal data with the following recipients or categories of recipients:
(1) Any department or authorised person within our company or any member company within our group, which means any subsidiary or holding company within the meaning of sections 7 and 8 of the Companies Act 2014.
(2) Selected third parties including:
(3) If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your personal data may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
(4) We will also share your personal data:
Your personal data may be transferred to our trusted partners and service providers who maintain their servers outside of the European Economic Area (“EEA”), where the privacy and data protection laws may not be as protective as those in your jurisdiction. This is only for the purposes of providing, and to the extent necessary to provide, the Services to you. There are special requirements set out under Chapter V of the GDPR (with which we would comply) to regulate such data transfers and ensure that adequate security measures are in place to safeguard and maintain the integrity of your personal data on transfer.
For more information about this and the safeguards in place relating to the transfer, please contact us by email at [email protected].
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under data protection legislation you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer at the contact details set out below. We have set out some additional information about these rights below:
Where you object to our processing of your personal data, we will no longer process your personal data for these purposes unless doing so is justified by a compelling legitimate ground as described above. For more information about our marketing practices, please see the Marketing Communications section below.
General. We will not use your data to send marketing communications to you about promotions, competitions, updates and new products or services that may be of interest to you, unless we have your permission to do so.
Your right to object. You have the right to object to the processing of your personal data for our marketing purposes. To object or if you change your mind at any later time, you can withdraw your consent to the processing of your personal data for such marketing purposes by contacting us at [email protected]. You may also opt out of receiving marketing communications at any time by selecting the unsubscribe option when you receive an electronic marketing communication from us. The withdrawal of your consent will not impact upon the lawfulness of processing based on your consent prior to the withdrawal.
We always endeavour to deal with vendors and other third parties who are GDPR compliant or, in the case of the third parties located outside of the EEA, who use appropriate mechanisms to transfer personal data (such as the Standard Contractual Clauses), or who have adequate security measures in place to safeguard the security of personal data. That said, we, our employees, agents, holding company and subsidiaries, accept no liability howsoever arising for the content or reliability of any third party materials or websites referenced by hyperlink or other means on the Site or for the data collection and use practices or security measures used by such third parties. If you submit personal data to any of those sites, your personal data is governed by their privacy policy. We encourage you to carefully read their privacy policies.
Any changes made to this Policy from time to time will be published at the Site. Any material or other change to the data processing operations described in this Policy which is relevant to or impacts on you or your personal data, will be notified to you in advance by email. In this way, you will have an opportunity to consider the nature and impact of the change and exercise your rights under the GDPR in relation to that change (e.g., to withdraw consent or to object to the processing) as you see fit.
Contact Us. If you have any questions or complaints relating to this Policy, please contact us at:
Q-KANGAROO
5 Bachelors Walk
Townparks
Dundalk
County Louth
Ireland
Email: [email protected]
Supervisory Authority. We are committed to complying with the terms of the GDPR and to the processing of personal data in a fair, lawful and transparent manner. If, however, you believe that we have not complied with our obligations under the GDPR, you have the right to lodge a complaint with the Data Protection Commission.
Effective Date of this Policy: 1/6/2021
